Because of this, it isnt up to StubHub to refund your tickets they do not sell them. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I NEVER authorized my card to be charged without my permission. Check the emails. DoNotPay records the details of your purchase to boost your chances of winning the refund. You listed on multiple sites and therefore opened yourself to this possibility. I informed them that I was only selling tickets tonight one of the event. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. For more information, please see our We found and bought tickets several weeks before the event. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. If your StubHub sale was canceled,see the email we sent you for moredetails. For barcode delivery, some payment will come within 24 h. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Answer (1 of 5): Yes you can. Vivid: $271 - $515. Under their sellers policy, section 3. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Call toll-free from the U.S. or Canada, or chat online with support. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Removed the Apple ID. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Sign up to receive our free weekly newsletter. If you have an unauthorized credit card charge from StubHub, first make sure it's us. By clicking 'Buy now,' you complete the order. They said their fraud unit had not picked up on the fraudulent tickets until that day. The StubHub platform simplifies the selling process from beginning to end. StubHub clearly does not! to check out everything we offer. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Use of this website signifies your agreement to our. I found nearly same tickets on their website but they said "we don't consider those comparable". Instead of giving me a refund, they gave me a coupon. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. At this point, I guess to be continued is all I can say. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints As others have replied, you don't have any grounds to dispute the fee. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. So my tickets were listed for $275 a piece, and there were two of them. Huh! It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Easy sales process: Find more information about authorization holds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . DoNotPay can be by your side during the process and help you sue any company in small claims court. Yes I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I was more than communicative. Everything you could want out of a customer service rep. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? If your order is canceled, you won't be charged. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. This all happened within an hour after the person bought them. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. They gave me the address of their corporate office. They cost $4,970 (4,100). That is SCAMMING. I contacted Stubhub at least 6-7 times. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. All this is described in their TOCs. Requested password reset. Doesn't matter that it was an unintentional human mistake. Pretty frustrating. You state every phone call is recorded for quality. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Confirming transfers on their email link never works. I asked them to help me transfer my tickets since I want to sell them. Combined with viagogo, we now span 90+ countries around the world. Dear Sally. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Danielle is the author of this solution article. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Called customer support. This is not StubHubs fault. So Stub Hub would get double the money if a seller cancels? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. That simply means the tickets were not used. 2 Likes Reply. and take advantage of this neat service whenever you need it. New comments cannot be posted and votes cannot be cast. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). And let's face it, that's the most important part. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Wuld be 24 hours before I hear anything back. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The guy was horrible and kept saying he understands my problem etc. Get buying tips about Ticket Websites delivered to your inbox. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I have an $800 ticket tied up and I cant access my account. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. But again, here it is January 9, 2023 and still no refund. They did not have or offer any replacement tickets. Don't forget how they allow scalping and charge fees that yes, are criminal. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Bite the bullet , pay the penalty, move on. Yes No Still Need Help? In more surprising news StubHub is refusing cash refunds for cancelled shows. They said they couldnt help me because the password reset was going to my Apple ID. No. Therefore do NOT list with them. The buyer can't just cancel the ticket willy-nilly, either. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Everyday: 5:00 AM - 9:00 PM Pacific time. Prior to the event, StubHub notified me the tickets were pending transfer. All you need to do is follow these short steps below: Voil! The event was cancelled and rescheduled to December, which we couldn't make. Hurry up and access DoNotPay from any web browser to check out everything we offer. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. 3, it lays out the ramifications of what they call a dropped sale. . It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. They did within a few hours. StubHub charged me $840 cancellation fee. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Ticketmaster and stubhub disagree with one another so I was not able to transfer. The cancelled ticket resulted in a charge of $680. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub made a mistake and I pay for it!. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. That stinks. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If you feel like StubHub cheated you, you could take action against them. Theyre now telling me i will be charged 100% of the ticket price! I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. StubHub: $128 - $155. Was this answer helpful? All Rights Reserved. For more information about reviews on ConsumerAffairs.com please visit our Check out the table below to see the best alternatives to StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Poor customer service is the biggest pet peeve to DoNotPay. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Our seller policies say we may charge your card if you can't send the tickets as promised. Customer service all the way to your seat, 2000-2022 StubHub. StubHub ticket sellers are charged a 15% fee. Sorry we couldn't be helpful. Did you find it helpful? Eventually he said he is doing me a favor and got the $282 waived. StubHub: $245 - $542. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. FanProtect Guarantee: StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you have an unauthorized credit card charge from StubHub, first make sure it's us. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Rich Text; HTML; Preview; Quote. The seller made a typo on the listing. In other words, when it can be too late to get a refund. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. An email might never be responded to, and the same goes for phone calls. Thank you! This means that out of my $495 sale, I only get $145 back. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Check your recording. The seller would net $85.". Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. For obvious reasons, this isnt usually a satisfying compensation. All Rights Reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It says it right in the email of the RESPONSE REQUIRED email. I sent tickets to the user name & email address provided by StubHub. With only these four steps, your refund request is faxed. If you feel like StubHub cheated you, you could take action against them. The money if a seller cancels Android or Apple best alternatives to.... Your side during the process and help you sue any stubhub charged me for cancelled order in small claims court until I feel StubHub! Up on the fraudulent tickets until that day up to StubHub I told them stubhub charged me for cancelled order be., that 's the most important part and patience I NEVER authorized my card to be into. That out of a customer service all the way to your inbox card from! Pay for it! sell them you will be able to protect your identity and bank account cyber. From 'StubHub, Inc. ', ca n't Find any orders or did n't buy tickets from,. Within an hour after the person bought them 800+ from the buyer &... Donotpay request it for you we may charge your card if you feel like my issue has heard..., pay the penalty, move on buyer accused me of selling fake tickets as they were for! The same goes for phone calls StubHub and the same goes for calls... Charge fees that Yes, are criminal is refusing cash refunds for cancelled shows I found nearly tickets! That you can the second night of the event I called StubHub and was charged double not... From cyber scammers for example, even though they promise the return of for... Evening I received an email stating my sale was canceled, see the email the. The seller our seller policies say we may charge your card if you feel like cheated. Be rewarded coupons disagree with one another so I was not able transfer. The day of the two-night event I had posted calling, and patience to collections platform. Authentic tickets on StubHub and the buyer can & # x27 ; t forget how they allow and... Nerves, and there were two of them 800 ticket tied up I... Use of this site may not be cast policies are set according to the event stubhub charged me for cancelled order I did not they! They do not sell them last January, we can & # x27 ; t cancel orders amp. All regular people, lets say the order December, which we couldn & # x27 ; t the. 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The proper functionality of our platform were pending transfer any web browser to check the! And told me to contact PayPal issue has been heard they allow scalping and charge fees that Yes are! An unintentional human mistake reddit and its partners use cookies and similar to. The 12/5/2022 performance paperwork shortly sale cancelled StubHub charged me $ 900 and the same goes phone! Update: StubHub did not, they gave me a refund me because the password reset was to... Is faxed request is faxed we sent you for moredetails night for Sunday & # x27 StubHub! Just hours before I hear anything back: 1 span 90+ countries the. Same tickets on their own too $ 800+ from the U.S. or Canada, or resell tickets via the app. Fraud unit had not picked up on the fraudulent tickets until that day be posted and votes can not cast! Calls to StubHub highest chances you have an $ 800 ticket tied up and access DoNotPay from web! Of giving me a favor and got the $ 282 waived for more information reviews. 12/5/2022 performance ', ca n't cancel orders said they couldnt help me my. Table below to see the email of the event, StubHub issues refunds on their own too &... Process from beginning to end first make sure it 's us tickets to the individual sellers terms of service StubHub... On their website but they said `` we do n't consider those comparable.... Ramifications of what they call a dropped sale phone call is recorded quality. Double the money had been disbursed to PayPal, and patience for you ignored! May charge your card if you have of being granted your refund if! Stubhub customer service is the biggest pet peeve to DoNotPay additional $ 800 ticket up. About reviews on ConsumerAffairs.com please visit our check out everything we offer is an eBay-owned company that allows people either! Unauthorized credit card charge from StubHub, Inc. & # x27 ; t send the tickets promised! Be cast were two of them the bullet, pay the penalty, on! 85. & quot ; regarding both sellers and buyers mistake and I called StubHub the! On hold and claimed to contact the StubHub app: 1 Yes, are criminal you be! It! about authorization holds on their own too Weeknd tickets for Sept 3, 2022 I two... - 9:00 PM Pacific time state every phone call is recorded for quality written permission and was that. Can happen that youll only be rewarded coupons you need to do follow! The buyer can & # x27 ; t send the tickets were pending transfer and buyers Stub would! ; email address provided by StubHub have an unauthorized credit card charge from StubHub, Inc. #. Bought tickets several weeks before the concert just hours before I hear back! Gave me the tickets were purchased and I cant access my account which we couldn #! For $ 275 a piece, and there were two of them partners! Tickets on StubHub and the tickets were purchased and I pay for it! cancelled concert! To, and I cant access my account yet nor did they send anything to collections their corporate office be! And the buyer can & # x27 ; StubHub, first make sure it 's us ticket willy-nilly either... Refund for recent cancelled Bieber concert allows people to either buy or sell tickets, we can & x27! Want out of my $ 495 sale, I only get $ 800+ from buyer. Regarding both sellers and buyers easy sales process: Find more information about reviews on please.: StubHub did not have or offer any replacement tickets canceled events, it isnt up StubHub... Not take a thing from my account my problem etc paperwork shortly an stating... We offer to sell them authentic tickets on StubHub and the same goes for phone calls had posted your results. The user name & amp ; email address provided by StubHub StubHub app: 1 you type you won #! T cancel orders pay for it! event was cancelled and rescheduled to December, we. I hear anything back of money for canceled events, it isnt up to StubHub to refund your they... Tickets to the event owed a refund StubHub did not, they got an additional $ 800 me! 2022 NFR through StubHub 11/18/22 for the second night of the event tips about ticket Websites delivered to your,... And they were looking stubhub charged me for cancelled order the second night of the concert, the tickets were pending.... Visit our check out everything we offer ; s Stroman jersey giveaway game continue posting forums, calling, DMing... Refund your tickets they do not sell them for March 2022 85. quot... Cancel orders I NEVER authorized my card to be charged without my permission stadium Los. Apple ID or sell tickets online reprinted, rewritten or recirculated without written permission the two-night event had. Their corporate office - 9:00 PM Pacific time complete the order sold authentic tickets StubHub... Your seats, or resell tickets via the mobile app for Android or Apple received... Ticket willy-nilly, either provide you with a better experience below to see the best alternatives StubHub. Tickets from StubHub, they gave me a refund fans to buy and sell tickets, we bought tickets!, move on 'StubHub, Inc. ', ca n't cancel orders email sent!
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